Frequently Asked Questions
FAQs
Welcome to our FAQs page! Here, we’ve compiled answers to common questions about our services and operations. If you don’t find what you’re looking for, feel free to Contact Us for further assistance.
Is your contact center operational 24/7?
Yes, we operate facilities 24/7, including holidays.
Which industries do you cater to?
247 Secretary brings extensive experience across a range of industries, including healthcare call center services, travel and transportation, pest control, media and entertainment, communications, manufacturing, public sector, technology, retail, internet retailers, utilities, financial services, subscription-based models, continuity services, and direct response.
Are your contact center workstations multichannel-Enabled?
Yes, our workstations are 100% web-enabled, capable of handling inbound and outbound voice calls, email response, live web chat, social media monitoring, and interactive voice response (IVR) services.
Where are your contact centers situated?
24/7 Secretary is based in Ocala, Florida with highly skilled agents located in Cavite, Philippines.
What is the current workstation capacity and call volume?
We currently have over 50 workstations and PCs. Our capacity is scalable to swiftly meet clients’ growing demands.
Since when has your company been offering contact center services?
247 Secretary has been in business since 2021.
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Location
Ocala, Florida, 34477
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